Delivery

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Some orders may be dispatched from the United States or outside the European Union to fulfil orders faster when UK stocks run low.

Orders may be sent in separate parcels and delivered from multiple locations, subject to availability to get each item to you as efficiently as possible.

All items are dispatched via standard delivery. Please note that we do not offer a tracked service at this time.

Delivery Update: Delays Expected

Due to Covid-19 disruptions, deliveries will take longer than usual. Phone lines & live chat have been temporarily disabled to prioritise email support.

Recently some customers have experienced a delay in their items arriving due to the additional safety protocols implemented by our warehouses and postal services to prevent the spread of COVID-19. This means that some items are now arriving after the delivery estimate provided on order confirmation emails and account pages.

Increased demand for health products, reduced warehouse staff availability (due to illness or self-isolation) and extended postal processing / transit times have culminated in an overall increase in delivery times.

We have tried to include Covid-19 delays into our delivery estimates and information below where they’re known, but delivery dates may vary due to those provided because of local postal operations which are out of our control.

Most customers find their items arrive within a week after the delivery estimate, so if your item has not arrived by the expected date, we ask that you remain patient and allow an additional 5 to 10 working days for the items to arrive.

For the latest information on current delivery issues and order enquiry response times please see the following page: Delivery Updates

United Kingdom

Orders are usually dispatched from the warehouse within 1-2 working days (excluding bank holidays & weekends).

Most items to the UK arrive within approximately 8-20 working days. Please note: The delivery estimates do not include bank holidays or public holidays and currently include Covid-19 delays where known, but may vary due to local postal operations.

If your item has not arrived in the expected delivery time, we recommend you check with your local sorting office before contacting us.

Europe

We deliver to many European locations, if your country is not listed at the checkout stage, please contact us to check available shipping options.

Orders are usually dispatched from the warehouse within 1-2 working days (excluding bank holidays & weekends).

Most items to Europe arrive within approximately 15-25 working days. Please note: The delivery estimates do not include bank holidays or public holidays and currently include Covid-19 delays where known, but may vary due to local postal operations.

If your item has not arrived in the expected delivery time, we recommend you check with your local sorting office or customs office before contacting us.

Worldwide

We also deliver to many other Worldwide locations, if your country is not listed at the checkout stage, please contact us to check available shipping options.

Orders are usually dispatched from the warehouse within 1-2 working days (excluding bank holidays & weekends).

Most items to Worldwide destinations arrive within approximately 20-25 working days. Please note: The delivery estimates do not include bank holidays or public holidays and currently include Covid-19 delays where known, but may vary due to local postal operations.

If your item has not arrived in the expected delivery time, we recommend you check with your local sorting office or customs office before contacting us.

Shipping Restrictions

We are unable to deliver to DENMARK, FINLAND or JERSEY (Channel Islands) at this time. Any orders for these countries will be cancelled and refunded.

Country-Specific Product or Package Restrictions

Whilst we endeavour to fulfil every order placed, there are rules and regulations in place for certain product ingredients, which will affect where these can be shipped to for commercial or personal importation. Due to specific product legislation in each country, we may cancel and refund orders before being shipped out if there is a likelihood that they will be rejected by your local Customs.

Regulations and restrictions are continually being updated and monitored, so please check your country’s specific regulations concerning the import of the products or ingredients you are looking to purchase before placing an order with HealthShop.net. If you are unsure, please Contact Us first.

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