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Refunds are processed Monday to Friday 9am to 5:30pm GMT/BST (excluding bank holidays) . We will make every possible effort to refund returns and cancellations received at these times on the same day. Returns and cancellations received outside of these times will normally be refunded on the next working day.

Refunds will be sent back to the original payment method and should appear in your account within 3 business days. If the original method of payment is no longer available or active, then a credit note will be issued for use on

Bitcoin Refunds

We are currently unable to offer refunds in BitPay or any other currency for Bitcoin Payments. We will of course provide a credit note for any issues, to ensure your custom is honoured. We will update this policy once we have fully-automated systems developed for Bitcoin refunds.

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