We use the terms shipment to mean; one or more packages with physical goods, downloads for digital products, and project or job completion for services.
When your goods or services shipment is posted, or completed, that is the point of final invoicing and you will receive a confirmation email within a few minutes showing that the dispatch commitment part of our role has now been completed, and all the details you need to track or download that part of your order.
One order can, and often is, dispatched in many shipments. We do this to get you all of your goods as quickly as possible with multiple people, warehouses and parallel systems working on dispatching orders every day.
Please be assured that our systems store and process all your order needs as quickly as possible, and when you have a confirmation for part of an order being dispatched you can also take that as confirmation that the next or final part of your order will be dispatched next, and usually very soon within the dispatch estimate.
If for any reason our quality-control or stock-checks find any rare issues, we will also email you with those details, and your available options if that means choosing between an alternative product option, credit voucher applied to your account or refund if you prefer.
We use the term package to mean a packet or box containing your ordered products. One order can contain many shipments. Each shipment can contain many packages. One package will either be one packet or one box. Following the vast amount of feedback over the years in experience with serving mail-order customers, the vast majority…
Our pricing is always calculated to give you the lowest cost options, with bulk-buying discounts, voucher codes and economies-of-scale savings. Plus, dispatch and delivery services options to help you balance your priorities between lower costs and speedy delivery. You can read more in the full article on how we calculate Pricing.